TRANSPOTUR TERMS AND CONDITIONS

By booking any service offered by Transportur, you accept and are subject to the following terms and conditions. Please read carefully before making a reservation.

RESERVATION POLICY

Reservations for our tourist transportation services can be made through our website, social networks, by phone or in person at our office.

By making a reservation, you confirm that you have provided accurate and complete information about the details of the trip, including times, destinations and number of passengers.

The rates shown on the site are valid only on the day they are quoted. Rates apply specifically to the service requested, rates may change without notice.

All reservations are subject to availability and must be confirmed by Transportur. You will receive a confirmation through the following means: email, WhatsApp, phone call or a Messenger message.

PAYMENT POLICIES:

Full or partial payment must be made at the time of booking, as indicated by Transportur. Payments can be made in cash, credit or debit card, or other accepted payment methods.

Full payment is required at the time of booking, paying the 50% for the service or paying to board transportation.

We accept payments in cash or other payment methods specified by us. If you do not have any of this payment method, you can send us a bank transfer or pay by bank deposit. You can contact us by email at bookingtranspotur@gmail.com

The rates published on our site are in Mexican pesos and American dollars.

CANCELLATION POLICY:

Cancellations must be made with 24 hours notice.

Cancellation charges may apply depending on how far in advance the reservation is canceled.

In the event of cancellation by our company Transportur due to unforeseen circumstances or force majeure, a full refund or the option to reschedule the reservation will be offered.

MODIFICATIONS IN RESERVATIONS:

Modifications to reservations are subject to availability and may incur an additional charge.

We will do our best to accommodate modification requests, but we cannot guarantee the availability of changes.

CUSTOMER RESPONSIBILITY:

It is the customer's responsibility to provide accurate and complete information when making a reservation. This includes contact information, booking details and any special requirements.

For the hotel pick-up service, the passenger must wait in the hotel lobby at the time confirmed by the company.

For pick-up service from holiday homes, the customer must confirm the exact address. They will have up to 24 hours before the scheduled time to confirm the location, date and time. If the service is not confirmed within that period, it will be considered a canceled service

NO SHOW POLICY

The client is obliged to show up at the time, date and destination provided when making the reservation. If they do not show up at the confirmed time, they are granted a tolerance of 15 to 20 minutes after the time established in the reservation. After the tolerance time the unit will be removed, without the right to any refund.

TRANSPORTATION RESPONSIBILITY:

Transportur is committed to providing tourist transportation services of the highest quality. However, we are not responsible for delays, cancellations, loss of property or personal injury that may arise during transportation, unless they are directly attributable to our negligence.

LIMITATION OF LIABILITY

The photographic material published on our website is intended to provide a general description of the service in question and in no way can it be guaranteed that the service will be provided exactly as shown.

Photos shown on the website are representative only and do not guarantee an exact representation upon arrival.

Our company is not responsible for refunds related to air transportation, lodging, food, tickets to tours, activities and/or archaeological zones, any other damage or interest.

Transpotur will not provide a full refund in situations where a service must be interrupted (force majeure including inclement weather, hurricanes, earthquakes, strikes, war, acts of terrorism, etc.)

ADDITIONAL RATES AND CHARGES

If you or a member of your party causes physical or cosmetic damage to the interior or exterior of your driver's car, we will assess a fee and damage charge.

ADDITIONAL CHARGES PER HOUR

If hourly service is required for a maximum of 12 hours, the additional hour has an extra cost of $750 MXN

PRIVACY AND IMAGE POLICY

Clients accept that their image (likeness, voice or other appearance) may be used for advertising/marketing purposes without any notice or compensation from Transpotur.